Self Help

Future Skills The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World - Marr, Bernard;

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Matheus Puppe

· 40 min read

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  • Technology is rapidly changing the world of work. 85% of the jobs in 2030 are predicted to be new jobs that don’t exist yet.

  • We are entering a 4th industrial revolution driven by automation and AI that will reshape work. Jobs will evolve, become obsolete, or emerge as new roles.

  • The skills needed for success in the future will be very different than current jobs require. We need to consider the skills for future jobs that will be done alongside intelligent machines.

  • The author believes the future of work is bright, not something to fear. Work will be reshaped for the better as AI/robots take over repetitive tasks and augment human capabilities.

  • While almost every job will change as it is shared with AI, this will allow humans to focus on more meaningful work that requires judgment, creativity, collaboration, and other soft skills. These “human” skills will only become more essential.

  • This book explores the key future-proof skills everyone should develop to thrive in the digital, automated world of work ahead. The focus is on adaptability, learning, and human strengths.

Here is a summary of the key points about digital literacy:

  • Digital literacy refers to the skills needed to learn, work, and live in an increasingly digital world. This includes basic skills like using devices and software, as well as more advanced skills like data handling and understanding new technologies.

  • Digital literacy matters because the digital transformation is changing how we work across all industries. Nearly every job will involve interacting with technology in some way, so confidence and capability with digital tools is becoming essential.

  • AI in particular will augment many jobs. An example is using AI to create synthetic media like videos. This allows more efficiency and productivity.

  • A positive, open mindset towards new technology is important. With rapid change, digital skills will constantly need updating. Excitement about possibilities will help with continual learning.

  • Basic digital skills are just the foundation. Equally important are “soft” skills like computational thinking, data literacy, and understanding the ethics around new tech. Lifelong learning will be critical.

  • Low digital literacy leads to exclusion from job opportunities, so improving access to digital skills training is crucial. This training should start early and continue through life.

  • Overall, digital literacy empowers people to harness technology for productivity and fulfillment. The future will belong to those who approach the digital world with confidence.

Here are the key points about AI and digital skills:

  • AI and machine learning are transforming many jobs and workplaces. Basic tasks are becoming automated, so we need to develop skills to work alongside technology.

  • Digital literacy basics include being able to use devices, software, email, messaging, video calls, passwords, etc. These are essential for everyday life and basic workplace competency.

  • Next-level digital skills involve understanding emerging technologies like AI, VR/AR, the metaverse, etc. We need a grasp of these to thrive at work.

  • AI and machine learning involve using data to make predictions and better decisions. This technology will be highly transformative.

  • We need to understand where AI is headed - its potential uses and limitations. Be aware of AI bias issues and need for human oversight.

  • Other key digital skills include data literacy, creating digital content, managing your online identity, collaboration tools, and having a positive attitude to technology.

  • Lifelong learning will be crucial as technologies rapidly advance. Both organizations and individuals need to invest in developing digital skills.

The key is being comfortable with technology, willing to learn new tools, and having a basic grasp of key emerging technologies like AI. With effort, we can develop the skills to thrive alongside technology.

Here is a summary of the key points about AI and related technologies:

  • AI will become more prevalent in augmented workforces, with humans and machines working together.

  • Language modeling by AI will improve, leading to more natural conversational abilities.

  • AI will play an increasing role in cybersecurity and protecting against threats.

  • AI is essential for developing the “metaverse” - a shared virtual world we may someday live and work in.

  • Advances in “low-code” and “no-code” AI will make the technology more accessible.

  • AI will be used creatively, for tasks like generating content and art.

  • Data is crucial for developing and powering AI systems. Data literacy will become increasingly important.

  • Emerging technologies like quantum computing depend on data and will intersect with AI.

  • The proliferation of data has enabled trends like smart devices, homes, and cities.

  • The metaverse concept aims to create persistent shared virtual worlds for working, playing, and socializing.

  • More immersive hardware like AR/VR and innovations like digital avatars will help realize the metaverse vision.

  • We’re still in the early stages, but platforms like Fortnite show the potential for shared digital experiences.

Here are a few key reasons why data literacy matters:

  • Data-driven decision making - Organizations that use data to guide their decisions tend to perform better. Data literacy allows employees at all levels to access, interpret, and act on data. This leads to better decisions.

  • Competitive advantage - Companies that can extract meaningful insights from data have an edge over those that don’t. Data literacy provides this competitive edge.

  • Innovation - Data reveals new opportunities and ideas that can lead to innovative products, services and ways of working. Data-literate employees are better positioned to spot these opportunities.

  • Problem solving - Data helps identify the root causes of problems. It provides objective evidence to resolve disagreements. Data literacy enables employees to leverage data to solve problems.

  • Efficiency - Data highlights areas for improvement. It can optimize processes and workflows. Data-literate employees can use data to eliminate inefficiencies.

  • Risk management - Data illuminates risks and red flags before they become issues. Data-literate professionals can preempt problems and mitigate risks.

  • Future-proofing - As data proliferates, data skills will only become more crucial. Developing data literacy future-proofs both organizations and individuals for the data-driven future.

In summary, data literacy creates a workforce that is empowered by data, not intimidated by it. This allows organizations to tap the full potential of their data assets. Data literacy is therefore an essential workforce skill in the 21st century.

  • Data is exploding in volume. By 2025 there could be 175 zettabytes of data in the world.

  • Demand for data skills is also exploding as companies realize they need data to make better decisions. However, there is a shortage of people with data skills.

  • Being data literate can help you solve problems, make decisions, build compelling cases, and communicate with technical colleagues more easily.

  • You don’t need advanced data skills, but you do need to understand some basics like quantitative vs qualitative data, data sets, variables, etc.

  • Good quality data is accurate, consistent, current, and complete. Garbage in, garbage out.

  • Data analysis involves looking for patterns and trends to uncover insights. AI tools are making this easier.

  • Ask the right questions, then find the right data to answer them to improve decision making. Data should be at the heart of decisions.

Here are the key points on improving data literacy:

  • Data for data’s sake is useless - it must be used to answer questions, solve problems, and drive action.

  • Many people dislike working with data due to math anxiety or fear of change. Greater exposure helps overcome this.

  • Communicating insights from data effectively is a valuable skill - using visualizations, benchmarks, headlines, and descriptions.

  • Always question and challenge the data - consider potential biases, gaps, analysis methods. Avoid assuming correlation equals causation.

  • Be aware of ethical considerations around data privacy, security, and responsible usage.

  • Individuals can improve skills through online courses, statistics basics, and asking employers for data access and training.

  • Organizations should invest in formal data literacy programs and training to upskill employees. Leadership buy-in is crucial.

  • Practical experience working with company data/tools boosts skills. A learning-by-doing approach works best.

The key is to start getting hands-on with data, even informally, while advocating for proper training programs. With time and practice, anyone can improve their data literacy.

Here are a few key points on the importance of technical skills in the future of work:

  • Technical skills will remain essential for getting jobs done well, even as more tasks are automated. Humans will still need specialized knowledge and expertise.

  • With technology advancing rapidly, technical skills will evolve over time. Workers will need to continually update skills and learn new ones. Lifelong learning is key.

  • Jobs relying solely on “soft” skills without any technical component are likely to be automated away. Technical skills will provide value that machines cannot replicate.

  • The most in-demand jobs tend to require a blend of technical expertise and human skills like creativity and emotional intelligence. This will continue.

  • Workers don’t need to become engineers or coders. But some level of digital literacy and ability to use technology will be a baseline expectation in most roles.

  • Technical skills shortages already exist in many fields like healthcare and construction. We risk entire skillsets disappearing within a generation if not enough people gain these skills.

  • Education systems and employers both have a role to play in developing technical skills through training, apprenticeships, incentivizing STEM subjects, and lifelong learning programs.

The key message is technical skills remain enormously valuable. Workers should look to gain skills that provide unique human value while also using technology effectively. And education systems must evolve to provide the technical skills needed for the future.

Here are the key takeaways from this chapter on technical skills:

  • Technical skills will remain important in the future, despite increasing automation and digitization of many tasks. These are the practical, job-specific skills needed to perform roles effectively.

  • Examples of technical skills include programming, data analysis, cybersecurity, mechanical maintenance, project management, content creation, and industry-specific skills like medical imaging or truck driving.

  • It’s vital for both individuals and employers to actively invest in developing relevant technical skills through online courses, self-study, on-the-job training, and other methods.

  • Technical skills must be continuously updated as industries rapidly evolve. An attitude of active learning and curiosity is essential.

  • Important technical skills tend to be those that are difficult or impossible to fully automate, and skills that augment human abilities and allow people to get the best out of technologies.

  • By maintaining technical expertise, individuals can boost their employability and value. And employers who invest in technical skills can drive innovation and stay competitive.

  • Overall, technical skills and knowledge will continue to be a crucial part of the skills mix needed to thrive in the 21st century workplace.

Here are the key points on digital threats related to online privacy, digital devices, and protecting personal data:

  • Personal data is a valuable commodity that companies gather and sell for profit, often without users realizing it. Free apps tend to be the worst offenders.

  • Social media platforms, food delivery apps, and smart home devices can gather huge amounts of personal data like location, contacts, emails, purchase history etc.

  • This data may be sold to third parties and used to build detailed profiles of users to target advertising and products. For example, Apple’s most popular apps have been shown to gather data while people sleep.

  • Companies like Cosmose AI buy data from apps and smartphones, anonymize it, and sell insights to major brands to help target and sell products.

  • Users should carefully review privacy policies and terms of service to understand what data is gathered and who it is shared with before signing up to apps or services. Setting privacy controls can also help limit data sharing.

  • With smart home devices, be aware they can gather very personal data from inside your home. Think carefully before installing these devices.

  • Overall, be more guarded about sharing personal data online since it can have real monetary value for companies. Make informed choices before accepting terms and conditions.

Here is a summary of the key points about cyber threats:

Data Breaches

  • Happen when sensitive data is accessed without authorization. Can involve personal info, financial data, healthcare records, etc.
  • Often facilitated through hacking, malware, or insider threats within an organization.
  • Major breaches have exposed billions of people’s data. Breaches can lead to identity theft and financial loss.


  • Emails or sites that mimic trustworthy sources to trick users into entering login credentials or sensitive info.
  • Often contain links to fake sites that steal data. Urge caution before clicking links or downloading attachments.


  • Malware that encrypts files and systems, rendering them inaccessible until a ransom is paid.
  • Often delivered via phishing email or by exploiting unpatched systems.
  • Backup data regularly to avoid having to pay ransom. Use security tools to detect and remove malware.

IoT Security Risks

  • Massive increase in internet-connected devices introduces new attack vectors.
  • IoT devices often lack basic security features, allowing them to be compromised.
  • Isolate IoT devices on separate networks, change default passwords, and update regularly.

Supply Chain Attacks

  • Attacks that target third parties to infiltrate the systems of the final target organization.
  • Weak security anywhere in supply chain creates risks for all who rely on it.
  • Organizations should vet suppliers’ security and use multi-factor auth/encryption.

Here are the key points on developing critical thinking skills:

  • Critical thinking is the objective analysis and evaluation of information to reach an unbiased judgment. It involves skills like evaluating evidence, challenging assumptions, avoiding emotional reasoning, and considering different perspectives.

  • To improve critical thinking:

  1. Question everything - Ask probing questions and don’t take things at face value. Look for evidence.

  2. Avoid biases and emotional reasoning - Recognize your own biases and don’t let emotions cloud your judgment. Try to consider issues rationally.

  3. Consider multiple perspectives - Look at issues from different standpoints and be open to changing your mind with new evidence.

  4. Evaluate the credibility of sources - Check the expertise and potential agendas of information sources. Make sure information is accurate, detailed and well-supported.

  5. Build arguments logically - Ensure claims have sound reasoning and evidence. Watch for logical fallacies.

  6. Apply critical thinking skills widely - Practice examining claims in everyday life, not just for academics. Evaluating online content and news sources critically is especially important.

  7. Keep an open and inquisitive mind - Don’t dismiss ideas too quickly. Consider unconventional views thoughtfully. Changing your mind is okay.

  8. Develop patience and persistence - Good thinking takes time and mental effort. Be actively engaged in analyzing information deeply.

Practicing these strategies, and applying critical thinking skills regularly to various areas of life, will lead to improved analysis, evaluation and decision making. Strong critical thinking is an essential skill for the modern world.

Here’s a summary of the key points:

  • Critical thinking means thinking objectively, analyzing issues based on evidence rather than biases or opinions. It leads to better understanding so we can make informed decisions and solve problems.

  • Critical thinking involves observing problems, gathering facts, recognizing biases in yourself and others, spotting inconsistencies, asking questions, determining what’s relevant, drawing conclusions, and considering consequences before acting.

  • Critical thinking is an active process that can be improved over time. It’s an essential life skill for dealing with things like manipulation, fraud, and fake news.

  • Society today makes critical thinking more important but also more difficult due to cognitive biases, increasing political and cultural polarization, and social media filter bubbles.

  • We need to be aware of our own biases, question assumptions, apply logic, and consume a wide variety of information. Improving critical thinking takes effort but allows us to overcome obstacles like polarization.

Here are the key takeaways about critical thinking:

  • Critical thinking refers to thinking objectively and independently. It involves not taking information at face value, but instead assessing and questioning it.

  • Critical thinking is becoming increasingly important in today’s world, as we are bombarded with information from many sources. Various trends make it harder to think critically, including:

  • Biases - our own cognitive biases impact how we perceive information. Being aware of biases is important.

  • Polarization - social media filter bubbles and “echo chambers” reinforce our existing views and prevent us from seeing other perspectives.

  • Fake news and misinformation - fabricated or misleading content spreads rapidly online. It’s important to vet sources and not share misinformation.

  • Deepfakes - advanced technology can create highly realistic fake images/videos, making it harder to discern truth.

  • To improve critical thinking, individuals should assess information thoroughly, consider the source, ask questions, find reputable sources, form their own opinions, and learn to spot fake news and biases.

  • Organizations should incorporate critical thinking into soft skills and technical training programs to build these capabilities across their workforce.

Here is a summary of the key points about judgment and decision-making:

  • Judgment is the ability to form opinions and make decisions by combining personal qualities with relevant knowledge and experience. Good judgment relies on critical thinking skills.

  • Decision-making refers to the process of making a choice between different options. Good judgment underpins good decision-making.

  • Humans are not perfectly rational decision-makers due to limitations like lack of time, flawed memory, and cognitive biases. This concept of “bounded rationality” explains why human decision-making deviates from perfect rationality.

  • The brain uses two modes of thinking: fast, intuitive thinking and slower, more deliberate thinking. For complex decisions, slower thinking is often needed to thoroughly weigh options.

  • Bad decisions can occur when people rely too much on mental shortcuts, intuition, and biases rather than carefully analyzing a decision. Things like overload, wanting to please others, and confirmation bias can lead to poor judgment.

  • Decision-making skills involve gathering information, anticipating consequences, considering personal values, evaluating tradeoffs, and implementing the choice effectively. Techniques like listing pros/cons and seeking outside perspectives can improve decision quality.

  • Individuals often oversimplify complex issues and make poor decisions as a result. For example, smokers may believe that smoking harms others but not themselves, so they continue the habit.

  • This tendency to oversimplify is a big problem today because we’re overloaded with information, especially online. When overwhelmed, we revert to mental shortcuts like binary thinking or letting biases influence decisions.

  • It’s important to recognize when we’re simplifying issues and override this tendency through critical thinking. This allows us to see the full picture when making decisions.

  • In the future, machines will play a bigger role in organizational decision-making because they can analyze data better than humans.

  • However, humans are still needed to consider the broader impacts of decisions, like effects on company strategy, culture, and people. So good judgment will become even more important.

  • Individuals can improve decision-making by clearly defining the problem, setting goals, weighing pros and cons of options, seeking others’ input, setting deadlines, keeping perspective, using both logic and instinct, being aware of biases, and learning from past choices.

  • Organizations should model good decision-making at all levels, build a culture of critical thinking, and encourage questioning of decisions. The final call must come down to human judgment.

Here are a few key points on why emotional intelligence (EQ) remains important in the digital age:

  • EQ helps us form meaningful relationships, be better listeners, resolve conflicts, make better decisions, and cope with stress - critical human skills even as technology advances.

  • AI and technology may get better at detecting emotions, but human EQ is still needed for nuanced human-to-human interactions, ensuring positive customer experiences, creating collaborative work environments, and making complex decisions.

  • EQ can help us combat negative effects of life online like shorter attention spans and lack of empathy. It helps us be more present, solve problems thoughtfully, and retain our humanity.

  • EQ enables business leaders to better manage human barriers to digital transformation like resistance to change. It helps maintain social connections and belonging as work goes remote.

  • EQ can be learned and improved through developing self-awareness, managing emotions, motivating oneself, recognizing emotions in others, and handling relationships. Practicing mindfulness, improving social skills, and developing empathy are key.

In summary, even with technological advances in emotion detection, human EQ retains an essential role in relationships, decision-making, leadership, and balancing the effects of technology. EQ represents core human abilities that remain vital.

Here is a summary of the key points about creativity:

  • Creativity is the ability to imagine new ideas and turn them into reality. It involves both thinking creatively and producing something.

  • Creativity has been essential throughout human evolution, enabling us to solve problems and shape the world. It is a skill we all possess, not a rare gift some are born with.

  • Creativity is linked to innovation in business. It enables creative thinking, problem-solving, and bringing new ideas to life.

  • Creative skills like critical thinking, open-mindedness, decision-making, courage, and collaboration are highly valued in the workplace.

  • Creativity is predicted to be one of the top skills needed for jobs in the 4th industrial revolution. Businesses should foster creativity through hiring creative people, encouraging new ideas, and allowing time for creative thinking.

  • AI struggles with the kind of flexible, unbound thinking that is easy for humans. Humans can make connections between disparate ideas that machines find difficult.

  • However, AI can be used to enhance human creativity, for example by analyzing data to spot patterns and acting as a “sparring partner” for new ideas.

  • To boost your own creativity, expose yourself to diverse experiences and ideas, take time to reflect, collaborate with others, and don’t be afraid to try new approaches or fail. Practice creative skills like brainstorming regularly.

Here is a summary of the key points about essential skills needed to thrive in the fourth industrial revolution:

  • Creativity is becoming increasingly important as machines take over more routine and analytical tasks. Employers expect creativity to grow in importance in coming years.

  • Right-brain creative skills like creativity and empathy will be more valuable than left-brain analytical skills, according to Daniel Pink. The future will belong to creative thinkers.

  • Machines are getting better at creative tasks like composing music and writing, but rely on human creativity for the underlying models. AI can enhance human creativity through “co-creativity.”

  • Creativity should be nurtured from a young age. Schools should emphasize creative arts as well as STEM subjects, highlighting how creativity connects to technology and math.

  • Individuals can boost creativity through activities like questioning, networking, traveling, pattern recognition, journaling, reading widely, unplugging, daydreaming, maintaining positivity, and regular practice.

  • Organizations can foster creativity by giving people “free” time for creative exploration and reducing mundane tasks through technology and automation. The basics must be taken care of so people have the time and energy to be creative.

Here are the key points on collaboration in the 21st-century workplace:

  • Organizational structures are becoming flatter, with fewer layers of management and more emphasis on cross-functional, project-based teams. This requires more collaboration.

  • Remote and hybrid working is increasing, meaning team members will be dispersed across locations rather than centralized in one office. Effective collaboration will be crucial to keep these distributed teams aligned.

  • New collaboration technologies like video conferencing, project management software, and shared workspaces will become even more important to enable effective remote collaboration.

  • With diverse, distributed teams, there may be more potential for misunderstandings and conflict. Strong communication skills and emotional intelligence will be vital for productive collaboration.

  • Collaboration will likely involve more people from different cultures, generations, and backgrounds. This diversity brings benefits but also requires sensitivity, adaptability, and open-mindedness from collaborators.

  • Agile project management approaches that emphasize iterative development, flexibility, cross-functional collaboration and delivering value fast are becoming more common. This suits the need for rapid adaptation.

  • Collaboration will expand beyond internal teams to external partners, suppliers, gig workers, customers and more. Organizations will need to collaborate across their ecosystem.

Here are the key points about interpersonal communication:

  • Communication involves encoding and decoding messages between a sender and receiver. Effective communication requires understanding context, using appropriate channels, and clarity.

  • Non-verbal communication like body language and tone makes up a large part of how we communicate and interpret meaning. This can be challenging in remote interactions.

  • Active listening skills like paying full attention, avoiding distractions, and paraphrasing are important for understanding others. Empathy and emotional intelligence also facilitate communication.

  • Communication will remain a vital human skill even as technology advances. But remote work may require adapting communication styles and choosing channels carefully.

  • Organizations can train employees on communication skills and establish norms for communication across distributed teams. Individuals can also work to improve their personal communication abilities.

The future of work will rely heavily on strong interpersonal communication, even as teams become more dispersed. Mastering these human skills will continue to provide value in the workplace.

Here is a summary of the key points about interpersonal communication:

  • Interpersonal communication is the exchange of information, emotions, and meaning between people through oral, written, nonverbal, and listening communication.

  • Nonverbal communication like body language makes up the majority (up to 93%) of communication, so vocal tone and visual cues are very important.

  • There are 5 main communication styles - assertive, aggressive, passive, passive-aggressive, and manipulative. Understanding your own style and that of others can help improve communication.

  • Assertive communication is often considered the most effective - it expresses needs clearly while respecting others.

  • Storytelling is a powerful communication tool, especially for presentations, as it engages people more than just statistics or facts.

  • Active listening with full attention, eye contact, and encouraging sounds is key for good interpersonal communication.

  • Matching your communication style to your audience is important for getting your message across effectively.

Here is a summary of the key points about working in gigs:

  • The “gig economy” refers to freelance or contract work rather than permanent jobs. It’s enabled by digital platforms like Uber and Fiverr that connect workers to jobs.

  • Gig work is projected to make up over 40% of the workforce by 2023. It offers advantages like flexibility and variety, but lacks job security and benefits.

  • To thrive as a gig worker, you need skills like self-motivation, time management, marketing yourself, and constantly upskilling.

  • Organizations hiring gig workers should be clear about expectations, provide guidance and feedback, and focus on output rather than hours worked.

  • There are concerns around gig worker rights and wellbeing. Potential solutions include better regulations, ratings systems, and platforms providing benefits.

  • Overall, the gig economy is a growing force reshaping the future of work. Embracing it wisely could unleash benefits for workers and organizations. But we must remain vigilant about potential downsides.

  • The gig economy involves businesses hiring independent contractors and freelancers for short-term work rather than permanent employees. It is growing rapidly.

  • Technology has enabled remote work and made it easier to connect businesses with freelance talent worldwide. Economic factors like the 2008 recession have also driven growth in freelancing.

  • Benefits for freelancers include flexibility, working remotely, choosing their own projects, and diversifying income streams. Downsides can include lack of benefits and protections.

  • For employers, the main benefit is access to a global talent pool rather than just local talent. This allows them to adapt faster to changes in the market.

  • Individuals should develop skills like self-motivation, time management, marketing, and financial planning to thrive as freelancers. Employers need to manage remote teams and assess freelancers’ skills carefully.

  • The trend toward freelance and contract work is only expected to grow. Permanent employment will likely decline. Both workers and employers need to adapt to succeed in this shift.

Here is a summary of the key points about adaptability and flexibility:

  • Change is constant, yet many people struggle with it. In the future workplace, the pace of change will accelerate even more due to new technologies, automation, business disruption, etc.

  • Individuals and organizations need to become more adaptable to thrive amidst constant change. This means developing a growth mindset, getting comfortable with uncertainty, and viewing change as an opportunity.

  • Flexibility - in how, when, and where we work - will become increasingly important. Remote and hybrid working models are likely to persist.

  • Organizations should provide flexibility to employees whenever possible. This improves engagement, productivity, and retention.

  • Individuals should proactively seek flexibility too, whether through gig work, sabbaticals, or negotiating flex schedules. We must all take ownership of our careers.

  • Lifelong learning is crucial for remaining adaptable. We must constantly develop new skills as old ones become obsolete.

  • Resilience is key. Bouncing back from adversity and developing skills like emotional regulation allow us to weather change successfully.

  • Networking and relationship-building provide stability amidst flux. Surrounding yourself with the right people enables you to navigate change.

  • Ultimately, viewing change as an opportunity for growth, not a threat, will allow individuals and organizations to thrive in an uncertain future. Adaptability is a competitive advantage.

Here are some key tips for individuals to become more adaptable and flexible:

  • Be open-minded to new ideas, perspectives, and ways of doing things. Don’t cling to the status quo.

  • Actively listen to others and consider different viewpoints. This expands your thinking.

  • Let go of old assumptions, habits, and ways of doing things to make room for new approaches. Be willing to “unlearn.”

  • Stay curious. Keep learning new things both within and outside your field. This exposes you to new ideas.

  • Try small experiments with change at home, like rearranging furniture. This builds your comfort with change.

  • At work, volunteer for pilot projects and new initiatives. This gives you practical experience adapting.

  • View change as an opportunity for growth, not a threat. Look for the potential positive outcomes.

  • Develop a growth mindset. Believe you can always expand your skills and adapt to new situations.

  • Role play different scenarios to practice being flexible and adapting your responses.

  • Build resilience. Manage stress well and reframe setbacks as learning experiences.

  • Collaborate with others. Listen, be open, compromise. Adaptability often requires teamwork.

  • Focus on the “why” behind changes, not just the “how.” This creates more willingness to adapt.

Here are the key points about cultural intelligence and diversity consciousness:

  • Diversity refers to the many ways people differ, including race, gender, culture, age, religion, sexual orientation, etc.

  • Diversity consciousness is being aware of and respectful towards diversity, recognizing that societies and workplaces are becoming more diverse.

  • Cultural intelligence is being able to work and relate effectively with people from diverse cultural backgrounds. It requires an open mindset, curiosity to learn, and adaptability.

  • Organizations need both diversity (representative workforce) and inclusion (environment where people feel valued and able to contribute as their authentic selves).

  • Leaders should role model inclusive behaviors, educate others, analyze systems and processes for bias, and hold people accountable.

  • Individuals should check biases, avoid stereotyping, seek to understand different perspectives, speak up against exclusion, and value diversity.

  • The business case for diversity is clear - more diverse companies perform better financially, are more innovative, and have better retention.

  • There are also ethical arguments for diversity and inclusion - it’s the right thing to do, leading to fairer workplaces and unlocking human potential.

The key is recognizing that diversity is a strength to be leveraged, not a problem to be solved. With openness, empathy and respect, we can create workplaces where our differences are celebrated.

  • Cultural intelligence (CQ) is the ability to relate to and work effectively with people from different cultural backgrounds. It is an important skill for success in diverse workplaces.

  • CQ goes beyond just being aware of diversity - it involves adapting your behavior and building relationships across cultures. It encompasses skills like curiosity, empathy, motivation, communication, and adaptability.

  • Diversity alone is not enough - organizations should strive for diversity, equity and inclusion (DEI). Equity means fair access and treatment for all. Inclusion means people feel welcomed, valued, and included in decision-making.

  • Diverse organizations perform better financially and are more innovative. Diverse perspectives lead to better products, services and problem-solving.

  • Assessing candidates’ commitment to DEI may become part of recruitment. Candidates also increasingly want to work for diverse organizations.

  • Individuals can boost CQ through self-awareness, curiosity, listening, consuming diverse media, experiencing other cultures, and building related skills like empathy.

  • Organizations can boost CQ through diverse hiring, leadership commitment, auditing CQ, training programs, rewarding CQ, and providing opportunities for exposure to different cultures.

Here are some key points on ethical awareness and business ethics:

  • Ethics refers to a set of moral principles and values that guide our behavior. It helps us determine right from wrong.

  • Ethical awareness means being thoughtful about the consequences of our actions on others and society. It involves considering how we can minimize harm and maximize benefits.

  • Business ethics applies ethical thinking to organizational contexts. It encompasses the values, culture, and legal compliance of a company.

  • Ethical businesses prioritize more than just profits. They aim to serve customers, employees, communities, and the environment in an ethical manner.

  • New technologies like AI raise tricky ethical issues around data bias, privacy, accountability, and more. Industries need ethical awareness to ensure tech promotes human wellbeing.

  • Issues like gene editing also pose ethical dilemmas on topics like “normality” and acceptance of difference that ethically-minded leaders can help unravel.

  • Leading with ethics requires embedding ethical values across the organization - from recruitment to operations to leadership. Ethical cultures prevent misconduct and build trust.

  • In summary, ethical awareness helps businesses uphold moral standards in their use of emerging tech, research, policies, and practices. It is a crucial skillset for 21st century organizations.

Here are the key points from the summarized passage:

  • Ethical awareness is becoming increasingly important as society grapples with new technologies and their potential impacts.

  • Businesses often face backlash and reputational damage when they act unethically, which can negatively impact their market value, customer loyalty, and employer brand.

  • Individuals should strive for ethical awareness to align with their own values and to meet employer expectations.

  • Practical tips for boosting ethical awareness include identifying one’s values, assessing if they live up to them, learning about ethics, practicing empathy, and seeking employers with similar ethics.

  • Businesses should have a code of ethics, model ethical behavior from leaders, build ethics into decision-making, hold people accountable for violations, and consider ethics when adopting new technologies.

Here is a summary of the key points about leadership skills from the chapter:

  • Leadership is about inspiring others to grow and thrive, not personal power. In the changing workplace, more people need to develop leadership skills, not just those at the top.

  • Key leadership skills include: motivating others, recognizing potential, inspiring trust, taking on/delegating responsibility, strategic thinking, goal-setting, giving feedback, team building, positivity, and authenticity.

  • To motivate, give people clarity on goals, autonomy, and recognition. Let them work in their own style.

  • Recognize potential by allowing authenticity, developing critical thinking, encouraging risks, and building strong teams.

  • Build trust by having strong values, listening, and tackling problems head-on.

  • Balance taking on and delegating responsibility. Delegate to help others develop. Give clear goals and autonomy. Monitor progress without micromanaging.

  • Think strategically about the future and make data-driven decisions. Set inspiring goals and high expectations.

  • Give frequent feedback focused on positives and development areas. Receive feedback graciously.

  • Build teams with complementary strengths. Foster collaboration and positivity.

  • Be authentic and stay positive, especially in challenging times. This inspires others.

Here is a summary of the key points on leadership:

  • Effective leaders empower and motivate others through clear communication, delegation, strategic thinking, goal-setting, providing feedback, building strong teams, and maintaining a positive attitude.

  • Communicate clearly to set expectations. Be transparent and authentic. Listen actively.

  • Delegate appropriately to empower others. Set clear objectives, give them autonomy, but also provide support.

  • Think strategically - take a big picture view, ask good questions, find solutions, take calculated risks.

  • Set goals and expectations for everyone using OKRs - objectives and key results. Make goals collaborative, simple, and agile.

  • Give regular feedback - both positive and constructive. Be specific, ask questions, agree on future actions. Also invite and accept feedback.

  • Build a strong, diverse team. Foster connections, embrace differences, set expectations, give feedback and rewards.

  • Lead with positivity. Focus on the good, be solution-oriented, show gratitude, lead by example.

Here are a few key reasons why developing a strong personal brand matters:

  • Stand out from the crowd: With so much competition for jobs and opportunities today, having a unique and professional personal brand helps you differentiate yourself and get noticed.

  • Showcase your expertise: A strong brand signals that you are skilled, knowledgeable and an authority in your field. This builds trust and credibility.

  • Attract opportunities: When you have an established brand and online presence, exciting opportunities - like job offers, speaking engagements, partnerships etc. - are more likely to find their way to you.

  • Build your network: A brand gives you a platform to connect with like-minded professionals, collaborate, learn from each other and help advance each others’ careers.

  • Take control of your reputation: You get to shape how people perceive you, rather than leaving it up to chance. A strong brand is consistent and aligned with your values.

  • Future-proof your career: In an increasingly digital world, personal branding through online channels will only become more important for success. Invest time in it now to stay ahead of the curve.

  • Stand out as a leader: For those in or aiming for leadership roles, a personal brand emphasizes your vision, ideas and unique leadership style.

In summary, a strong personal brand is about so much more than social media followers or being “famous” online. It’s a strategic way to build trust, credibility and connections to propel your career forward.

  • Building your personal brand can help you secure exciting new job opportunities, bring in new clients if self-employed, get a promotion, inspire trust, expand your network, and progress your career.

  • Employers research candidates online, so having a strong online presence and reputation is important. Show your expertise, creativity, and professionalism.

  • Find your niche, then expand your brand over time. Think strategically about growing areas in your industry.

  • Small steps are fine - start by being more active on your preferred platforms. Be yourself and share what you are learning.

  • Join industry groups, make new contacts, create polls, post photos/videos, share articles, quotes and advice. Be helpful and generous with your time.

  • Use tools to schedule posts and share across platforms. Pencil in specific social media time rather than being on it 24/7.

  • Build your reputation outside your current employer - volunteer, attend conferences, get your own website.

Here are the key takeaways on time management:

  • Time management is about using your time efficiently and productively, especially at work. It often requires planning and thinking strategically about how to spend your time.

  • Productivity isn’t just about working longer hours - it’s about working smarter. The average person is productive for less than 3 hours per day.

  • Procrastination is the enemy of good time management. It happens when demotivating factors outweigh our motivation to get a task done.

  • Good time management reduces stress, increases productivity, helps you meet deadlines, and improves work-life balance.

  • Poor time management leads to rushing, missed deadlines, inefficient work, and excessive stress.

  • Time management matters now more than ever with increased workplace demands, information overload, and constant digital distractions.

  • Effective time management takes self-control, motivation, planning, prioritizing, eliminating distractions, and working in focused bursts during peak productivity times.

The key is to work smarter, not just longer, in order to get the most out of your limited time and achieve an optimal work-life balance. Time is precious - make the most of it!

Here is a summary of the key points about curiosity and continual learning:

  • Curiosity and continual learning are vital for success in the future. The world is changing rapidly, and we need to keep learning and exposing ourselves to new ideas to stay relevant.

  • Curiosity helps spark creativity and innovation. It pushes us to think differently, make connections between disparate ideas, and come up with solutions.

  • Learning should happen throughout our lives, not just during formal education. We need to cultivate habits of lifelong learning such as reading widely, exposing ourselves to new experiences, and seeking out people with different perspectives.

  • Learning new skills helps future-proof our careers. Even if we love our current job, the role may change or disappear in the future, so we need transferable skills.

  • Learning boosts mental stimulation and may help prevent cognitive decline. An active, curious mind seems to be protective against dementia.

  • Organizations should nurture curiosity in their people through ongoing training, job rotation, internal conferences, access to online learning, and rewarding innovation.

  • On an individual level, we can boost curiosity through practices like asking more questions, actively seeking out new experiences, learning about different cultures, traveling, reading diverse books/media, and surrounding ourselves with interesting people.

In summary, cultivating an insatiable curiosity is one of the most important skills for the future. It opens up a world of possibilities and ensures we never stop growing.

  • Curiosity is the desire to learn and understand new things. It fuels a journey of continual, lifelong learning.

  • Curiosity and learning enable you to keep an active, engaged mind as you get older. It’s important for mental health and strength.

  • Curious people ask lots of questions, listen well, read broadly, and are rarely bored. They have a humility that allows them to admit what they don’t know, as well as a growth mindset that believes abilities can be developed.

  • Curiosity widens perspectives, sparks innovation, helps you learn from mistakes, builds connections, and makes life exciting.

  • Even if you feel you’ve lost curiosity, there are practical ways to reignite it. Prioritizing curiosity and lifelong learning helps you stay relevant in a changing world.

Here are the key points on curiosity and continual learning:

  • Curiosity is the desire to learn and understand new things. It fuels lifelong learning, which is the ongoing pursuit of knowledge.

  • Humility and a growth mindset are essential for curiosity and continual learning. Humility involves honestly assessing your strengths and weaknesses. A growth mindset means believing you can grow, learn, and improve.

  • Curiosity drives us to new experiences and is linked to success and fulfillment. It’s also important for business performance.

  • Individuals can boost curiosity by cultivating humility, reading Carol Dweck’s Mindset, asking open-ended questions, listening actively, and seeking new experiences.

  • Organizations can encourage curiosity by celebrating learning and effort, letting employees define learning goals, hiring for curiosity, fostering a questioning culture, and using growth-oriented language.

  • Embracing curiosity and continual learning helps individuals and organizations navigate change by developing skills and knowledge.

Here is a summary of the key points from the article:

  • Change is inevitable, so it’s important for individuals and organizations to embrace it rather than resist it. Celebrating change involves seeing it as an opportunity for progress rather than a threat.

  • Change is hard because humans are creatures of habit. We tend to resist anything that disrupts our routines and sense of normalcy. Fear is often at the heart of resistance to change.

  • There are various models that describe the process of change, such as the change formula (C=DVF>R) and the J-curve model with its 5 stages from status quo to new status quo.

  • Change management provides a framework for implementing organizational change smoothly, involving both individual and enterprise-wide elements. It ensures the transition happens with minimal disruption.

  • Embracing change is important because it brings progress and prevents stagnation. However, most organizational change initiatives currently fail, resulting in resistance, loss of motivation and talent, and missed opportunities.

  • To embrace change, individuals need the skills to both drive change and navigate being on the receiving end of change. This involves understanding change models, using change management techniques, and focusing on clear communication and empathy.

  • Leaders should explain the why behind change, involve employees in the process, support them through the transition, and highlight the benefits. This helps everyone embrace change as an opportunity.

Here is a summary of the key points about dealing with change:

  • Change is inevitable, so learn to embrace it. Both driving change and navigating change require adaptation.

  • When navigating change, acknowledge it is happening, assess your adaptability, gather information, recognize your feelings, visualize the best case scenario, control what you can, set learning goals, take it step-by-step, be patient, and connect with others.

  • When driving change, follow a clear methodology like Kotter’s 8 steps, go for quick wins first, opt for evolution over revolution, break down goals, communicate clearly, find key influencers, practice empathy, anticipate problems, celebrate successes, encourage continual improvement, and focus on upskilling over job losses.

  • Managing both types of change successfully means understanding the emotional impacts through models like the J-Curve. Support people through each stage.

  • The key is to build adaptability, help people develop new skills, celebrate small wins, and nurture a culture where change is embraced as positive progress.

Here is a summary of the key points about looking after yourself and finding balance:

  • Looking after yourself involves prioritizing self-care, making time for things like hobbies and exercise, having good sleep habits, eating well, and maintaining boundaries between work and personal life. The goal is feeling fulfilled in both work and non-work parts of your life.

  • Don’t strive for perfection - taking small, practical steps towards balance is what matters. Assess where you currently are in terms of balance and what needs to change.

  • The SHED method focuses on Sleep, Hydration, Exercise, Diet to give your body energy. This fuels your mood, mind, people connections, and sense of purpose. Managing these energies helps you feel and perform at your best.

  • Self-care is especially important today with unpredictable, fast-changing times. Stress negatively impacts health, emotions, relationships, and performance. Most people report feeling stressed regularly, so conscious steps to reduce stress are vital.

  • Looking after yourself boosts creativity and problem-solving, helping you thrive at work. It also makes you a better partner, parent, and friend. Overall, it enables you to get the most out of life. Small steps towards better balance add up over time.

  • Stress is a major issue, with most people feeling overwhelmed or unable to cope at times. Work is one of the biggest causes of stress.

  • Stress leads to unhealthy coping behaviors like poor eating, drinking more alcohol, being inactive. This causes a vicious cycle that increases stress.

  • Finding balance and taking care of oneself can lower stress levels. It also improves physical and mental health, relationships, work performance, and creativity.

  • Ways to find balance include:

  • Physical wellness: regular exercise, getting outdoors, eating well, good sleep habits

  • Mental wellness: setting work/life boundaries, relaxing, pursuing hobbies, being present, talking about feelings, connecting with others, reframing thoughts, letting go of worry, writing a letter to your future self, embracing imperfection

  • The key is finding self-care habits and routines that work for you to look after your body, mood, mind, relationships, and sense of purpose. Balance and self-care allow you to thrive in all areas of life.

Here are the key takeaways from the book summary:

  • The 20 skills covered in the book - like emotional intelligence, creativity, and adaptability - will be crucial for thriving in the fourth industrial revolution. Human skills will become more valuable than ever before.

  • Key themes that emerge are humility, optimism, self-confidence, resilience, and taking initiative. These attitudes will help us successfully navigate change.

  • The future looks bright when we develop these skills. Work will become more human, meaningful and fulfilling as organizations value human strengths over automating everything.

  • It’s best to start small when developing these skills, choosing 1-3 to focus on rather than trying to improve at all 20 at once. Write down your priorities and make an action plan.

  • This skills development is an ongoing journey, not a one-time achievement. But having these skills will provide confidence to ride the wave of change ahead. The future is exciting when we embrace our human potential.

  • Now it’s up to you to take the initiative to start curating your own learning path in the skills that matter most for your personal and professional growth.

Here is a summary of the key points about emotional intelligence (EQ) and empathy:

  • Emotional intelligence (EQ) is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. It includes self-awareness, self-regulation, motivation, empathy, and social skills.

  • EQ is essential for leadership, collaboration, influence, and overall success in life. It enables you to connect better with others, manage conflict and stress, and make wiser decisions.

  • Empathy, a core component of EQ, is the ability to understand and share the feelings and perspectives of others. It involves cognitive empathy (perspective-taking) and emotional empathy (feeling what others feel).

  • EQ will become even more vital as AI takes over more analytical and technical tasks. Humans will be valued for our emotional and interpersonal abilities.

  • To boost EQ, work on self-awareness, regulating your emotions, motivation, empathy, and social skills. Be present, listen actively, get feedback from others, expand your emotional vocabulary, and practice empathy every day.

  • EQ enables resilience in the face of setbacks. It helps you influence others, collaborate effectively, resolve conflicts, and make morally centered decisions. Overall, it allows you to thrive in work and life.

Does this help summarize the key points about the importance of emotional intelligence and empathy? Let me know if you need any clarification or have additional questions!

Here is a summary of the key points about emotional intelligence and empathy:

  • Emotional intelligence (EQ) is defined as the ability to understand, manage, and express emotions effectively. It involves self-awareness, self-regulation, motivation, empathy, and social skills.

  • EQ is distinct from cognitive intelligence or IQ. Both are important, but EQ is critical for success in work and relationships.

  • EQ allows people to manage emotions, communicate effectively, empathize, resolve conflicts, and cope with change. It’s essential for leadership, collaboration, curiosity, ethics, and more.

  • Empathy, a major component of EQ, involves understanding others’ perspectives and feelings. It builds trust and strengthens relationships.

  • Organizations and individuals can improve EQ through self-reflection, modeling emotional intelligence, expanding perspectives, listening actively, and practicing empathy.

  • Cultivating EQ leads to improved well-being, relationships, and performance. It’s a set of skills that can always be developed with intention and practice.

Here is a summary of the key points about technical skills from the passage:

  • Technical skills are defined as the abilities needed to accomplish practical tasks relating to technology, data, analysis, etc. They include digital literacy, data literacy, and more specialized technical competencies.

  • Technical skills are extremely important in the modern workplace. Technology is integrated into nearly every job, so having strong technical abilities gives you a competitive advantage.

  • Essential technical skills include digital literacy, data literacy, statistical analysis, programming, maintaining information security, visualizing data, and leveraging automation.

  • It’s important to continuously improve your technical skills through training, certifications, higher education, and hands-on practice. A positive mindset will help motivate you to build these skills.

  • Ethics should be considered when applying technical skills. Data privacy, AI bias, and other issues must be addressed responsibly.

  • Improving technical literacy across society is also important so people can fully participate in the digital economy and leverage technology for human progress.

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About Matheus Puppe